SSAWAY Privacy Policy

Last updated: April 2026

SSAWAY respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how SSAWAY collects, uses, stores, discloses and protects personal information when you use our website, account services and digital currency exchange services.

By using SSAWAY's website or services, you agree to the collection, use and handling of your personal information in accordance with this Privacy Policy.

1. Who we are

SSAWAY is an Australian-based digital currency exchange service providing fiat-to-crypto and crypto-to-fiat exchange services. SSAWAY currently supports USDT and USDC transactions, with BTC-related exchange services planned to be introduced in the future.

2. Personal information we collect

SSAWAY may collect personal information including:

  • full name;
  • date of birth;
  • residential address;
  • email address and phone number;
  • identity verification information;
  • copies or details of identity documents;
  • payment information;
  • bank account details;
  • wallet addresses;
  • transaction history;
  • source of funds or source of wealth information where required;
  • IP address, device information, browser information and fraud-risk signals;
  • communication records between you and SSAWAY.

We collect this information to provide our services, verify your identity, comply with legal obligations, manage risk and prevent fraud.

3. Why we collect your information

SSAWAY collects and uses personal information for purposes including:

  • creating and managing customer accounts;
  • verifying customer identity;
  • conducting Know Your Customer checks;
  • conducting AML/CTF screening, including sanctions, politically exposed person and adverse media checks;
  • processing fiat-to-crypto and crypto-to-fiat transactions;
  • sending digital currency to wallet addresses provided by customers;
  • managing payments, refunds and transaction records;
  • detecting, preventing and investigating fraud, scams and suspicious activity;
  • complying with legal, regulatory and reporting obligations;
  • responding to customer enquiries;
  • improving website security, functionality and customer experience.

4. KYC and AML/CTF checks

As a digital currency exchange service, SSAWAY may be required to collect and verify customer information before providing services. This may include identity verification, sanctions screening, PEP screening, adverse media screening, transaction monitoring and requests for additional information where required.

You agree that SSAWAY may collect, use and verify your personal information for AML/CTF compliance, fraud prevention and regulatory purposes.

5. Passwords and account security

Customer passwords are used to protect account access. SSAWAY does not intend to store plain-text passwords. Passwords should be protected using appropriate technical security controls.

You are responsible for keeping your login details secure and must not share your password or account access with any other person. If you believe your account has been accessed without authorisation, you must notify SSAWAY immediately.

6. How we store and protect information

SSAWAY takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • access controls;
  • password protection;
  • encryption where appropriate;
  • secure hosting and database practices;
  • restricted staff access;
  • audit logs;
  • secure third-party service providers;
  • data backup and recovery processes.

No online service can guarantee absolute security. Customers should also take reasonable steps to protect their own devices, email accounts, passwords and wallet access.

7. Disclosure of personal information

SSAWAY may disclose personal information to:

  • identity verification providers;
  • AML/CTF screening providers;
  • payment service providers;
  • banks and financial institutions;
  • fraud prevention and cybersecurity providers;
  • cloud hosting and technology providers;
  • professional advisers;
  • regulators, law enforcement agencies or government authorities where required or permitted by law.

SSAWAY does not sell customer personal information to third parties.

8. Overseas disclosure

Some third-party service providers may store or process information outside Australia. Where this occurs, SSAWAY will take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.

9. Transaction and wallet information

SSAWAY may collect and store wallet addresses, transaction details, blockchain transaction references and related payment information. Blockchain transactions may be publicly viewable on the relevant blockchain network.

Customers are responsible for ensuring that any wallet address provided to SSAWAY is accurate and controlled by them.

10. Data retention

SSAWAY retains personal information and transaction records for as long as reasonably required to provide services, comply with legal obligations, manage disputes, detect fraud and meet AML/CTF recordkeeping requirements.

When information is no longer required, SSAWAY will take reasonable steps to securely destroy or de-identify it where lawful and practical.

11. Access and correction

You may request access to personal information SSAWAY holds about you. You may also request correction if you believe your information is inaccurate, incomplete or out of date.

SSAWAY may need to verify your identity before responding to access or correction requests.

12. Data breaches

If SSAWAY becomes aware of a data breach, we will assess the incident and take reasonable steps to contain and manage the issue. If required by law, SSAWAY will notify affected individuals and the Office of the Australian Information Commissioner.

Under Australia's Notifiable Data Breaches scheme, covered organisations must notify affected individuals and the OAIC when a data breach is likely to result in serious harm.

13. Cookies and website analytics

SSAWAY may use cookies, analytics tools and fraud prevention technologies to operate the website, improve user experience, detect suspicious activity and protect the platform from misuse.

You may disable cookies in your browser, but this may affect website functionality.

14. Complaints

If you have a privacy concern or complaint, please contact SSAWAY using the details below. We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Contact us

Business name: SSAWAY
Contact email: [email protected]
Location: Australia